GUIDELINES

Patient Services Directory

Zimran Orthopedic Medical Centre’s Patient Services Directory is designed to help you find your way around with ease. Inside, you’ll discover essential contact numbers, clinic locations, parking details, visiting hours, food service information, and other useful resources to make your visit as smooth and convenient as possible.

What to Bring

If you are staying in the hospital overnight, we encourage you to bring your own personal care items such as soap, shampoo, combs, mouthwash, toothbrush, shaving kits, sanitary pads/incontinence products and tissues. Please speak to your nurse for more information. Consider the following items:

• Blue hospital identification card
• Your health card
• Your current medications, including vitamins and other non-prescription drugs
• Your favorite pillow
• A good book, magazines or newspaper
• A pair of slippers
• A pen/pencil for writing

Valuables

Valuables such as cash, credit cards, jewelry and expensive clothing should be left at home. If you have valuables with you, please ask a family member or friend to take them home for you. If this is not possible, your nurse can arrange for cash, credit cards and jewelry to be stored in the Patient Accounts office on the ground floor. Valuables may be retrieved weekdays until 4:30 p.m. (excluding holidays). The hospital is not responsible for personal property brought onto the premises.

Be involved in your health care

Patients and health care providers are partners in health care. Here are five common sense tips to engage patients in their own health care:

• 1. Be involved in your health care. Speak up if you have questions or concerns about your care.
• 2. Tell a member of your health care team about your past illnesses and your current health condition.
• 3. Bring all of your medicines with you when you go to the hospital or to a medical appointment.
• 4. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food.
• 5. Make sure you know what to do when you go home from the hospital or from your medical appointment.

Patient meals

Zimran Orthopedic Medical Centre does not operate an in-house meal service. Patients and their families are welcome to make their own meal arrangements, either by bringing food from home or purchasing from nearby restaurants. Our staff can assist by recommending suitable food options in the area and ensuring they align with any dietary restrictions or medical advice provided by your care team. This approach allows you the flexibility to choose meals you enjoy while meeting your nutritional needs.